Mr Luck Privacy Policy

At Mr Luck, we are committed to protecting your personal data and respecting your privacy while you enjoy our online casino services. This privacy policy explains how we collect, use, store, and protect your information when you visit mrluck.com, create an account, or use the Mr Luck casino app. We are operated by Jupiter Gaming Limited, licensed by the UK Gambling Commission under licence number 67098 and the Jersey Gambling Commission under licence RGO-2600-30. By using our services, you consent to the practices described in this policy.

Information We Collect

When you register with Mr Luck Casino, sign in through Mr Luck login, or use our services, we collect a range of personal information necessary to verify your identity, process transactions, and provide you with a safe gaming environment. We collect this information directly from you and, where permitted by law, from third parties such as payment providers and verification agencies.

• We gather registration details including your name, date of birth, address, email, and phone number when you create an account with MrLuck
• We collect payment information when you deposit or withdraw funds using Visa, Mastercard, or Apple Pay
• We record your gaming activity, including games played, wagers placed, and Mr Luck bonus usage, to improve our services and comply with regulatory requirements
• We track technical data such as your IP address, device type, and browser information when you access Mr Luck online casino
• We may collect identity verification documents to confirm your age and residency as required by UK gambling regulations

How We Use Your Information

Our MrLuck team uses your personal data for several important purposes, all aimed at delivering a secure and enjoyable gaming experience while meeting our legal obligations as a licensed operator.

• We use your information to verify your identity and confirm you are eligible to hold an account, as accounts are restricted to UK residents only
• We process your data to manage deposits, withdrawals, and Mr Luck withdrawal time requests
• We use your contact details to send updates about your account, promotions, and eligibility shown in the My Rewards section
• We analyse your activity to detect fraud, prevent money laundering, and protect the integrity of Mr Luck Casino
• We use data to support responsible gambling tools and identify signs of problem gambling

Legal Basis for Processing

Our Mr Luck platform processes your personal data under several legal bases recognised by data protection law, including performance of our contract with you, compliance with our licensing obligations under the UK Gambling Commission and Jersey Gambling Commission, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for marketing communications.

Sharing Your Information

We at MrLuck do not sell your personal data to third parties. However, we may share your information with selected partners to operate our business effectively and meet our regulatory duties.

• We share data with payment processors to complete deposits and withdrawals through Visa and Mastercard
• We share information with regulatory bodies including the UK Gambling Commission and Jersey Gambling Commission when required by law
• We work with identity verification providers to confirm your age and address
• We may share data with our game providers, including Pragmatic Play, Play'n GO, Blueprint Gaming, Games Global, Slingo, and Gaming Corps, solely to deliver gameplay and promotional features such as Drops & Wins
• We may disclose information if legally required, such as in response to a court order or law enforcement request

Cookies and Tracking Technologies

Mr Luck Casino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you use our site. Cookies allow us to keep you signed in after Mr Luck casino login, personalise your experience, and measure the effectiveness of our promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorised access, loss, or misuse. Our MrLuck systems use encryption technology to safeguard sensitive data, including payment details, during transmission. Access to your personal information is restricted to authorised personnel who require it to perform their duties, such as processing your Mr Luck withdrawal or resolving support queries.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under UK gambling law. Even after you close your account, we may retain certain records for a period required by anti-money laundering regulations and licensing conditions imposed by the UK Gambling Commission.

Your Rights

Under applicable data protection law, including UK GDPR, you have specific rights regarding your personal data. Choose Mr Luck - we're here to help you understand and exercise these rights whenever you need assistance.

• You have the right to access the personal data we hold about you
• You can request that we correct any inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You have the right to restrict or object to certain processing activities
• You can request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

Responsible Gambling and Data Protection

We at Mr Luck use your account and activity data to support responsible gambling initiatives. This includes monitoring for patterns that may indicate problem gambling and providing access to self-exclusion tools, deposit limits, and other safer gambling features. If you are concerned about your gambling behaviour, please contact our support team so we can offer appropriate assistance.

International Data Transfers

As Mr Luck operates under both UK and Jersey licences, some of your data may be processed or stored outside your home jurisdiction. Where this occurs, we ensure appropriate safeguards are in place, consistent with applicable data protection standards, to protect your information regardless of where it is processed.

Children's Privacy

Our services are strictly limited to individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or via email, and we encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy, wish to exercise your data protection rights, or need assistance with your account, please reach out to our support team. We offer live chat support 24/7 and respond to email enquiries sent to support@mrluck.com. Whether you have questions about Mr Luck login, withdrawal times, or how we handle your data, our team is ready to assist.