MrLuck Terms and Conditions

Welcome to Mr Luck. These Terms and Conditions govern your use of our website, mobile applications, and all services we provide. By registering an account, depositing funds, or otherwise using our platform, you agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services. At MrLuck, we are committed to providing a safe, fair, and transparent gaming environment for every player based in the United Kingdom.

Acceptance of These Terms

By creating an account with us, you confirm that you have read, understood, and accepted these Terms and Conditions, along with our Privacy Policy and Responsible Gambling Policy. We reserve the right to amend these terms at any time, and continued use of our services following any changes constitutes your acceptance of the updated terms. We recommend that you check this page periodically for the most current version.

Eligibility and Account Registration

Our services are available exclusively to residents of the United Kingdom who are at least 18 years of age. We accept wagers only from players physically located in the UK, and we verify this through industry-standard geolocation and identity checks. When you register for a Mr Luck account, you must provide accurate, current, and complete information. You may only hold one account with us; duplicate accounts will be closed and any associated funds may be forfeited.

• You must be a genuine UK resident to open an account
• You must provide valid identification when we request it
• You must not attempt to open more than one account per household
• You must keep your login credentials confidential at all times

We may ask you to complete our verification process before allowing withdrawals. This helps us confirm your identity and comply with our legal obligations under UK gambling regulations.

Our Licensing and Regulation

We operate under strict regulatory oversight to ensure our players enjoy a secure and compliant gaming experience. Our operations are licensed by the UK Gambling Commission under licence number 67098 and by the Jersey Gambling Commission under licence RGO-2600-30. Our software platform is separately licensed under UK Gambling Commission licence 44073. Jupiter Gaming Limited, registered at 9 Bond Street, Jersey JE2 3NP, is the operator behind Mr Luck, and we have offered our services to UK players since 2020.

Deposits and Payment Methods

We accept deposits via Visa, Mastercard, and Apple Pay, all processed securely in British Pounds. The minimum deposit accepted on our platform is £10, with a maximum of £2,000 permitted per transaction. All funds credited to your account must belong to you, and we do not accept third-party payments under any circumstances. If we identify unusual deposit patterns, we reserve the right to request additional verification before processing further transactions.

Withdrawals and Processing Times

Our minimum withdrawal amount is £10, although smaller amounts may be arranged by contacting our live chat team. When you choose to close your account, no minimum withdrawal threshold applies. We process withdrawals via Visa and Mastercard, and progressive jackpot wins exceeding £10,000 may be paid out by bank transfer instead. Please note that withdrawal requests cannot be cancelled once submitted, and our verification checks may delay processing in certain cases. Our cashout time varies depending on your chosen payment provider, ranging from a few seconds to several business days.

Bonuses and Promotions

Here at MrLuck, we offer a welcome bonus to new depositing players. To qualify, you must sign up, opt in, and deposit £20 or more, then wager £20 on Big Bass Splash to receive 20 extra spins on the same game, valued at £0.10 each, with no wagering requirements attached to any winnings. Eligibility appears in the My Rewards section following your first deposit, and spins must be claimed within seven days of completing the qualifying wagering. This offer is limited to new players aged 18 and over, UK residents only, and is available once per household. Bonus funds are excluded from the qualifying wagering calculation, and the qualifying deposit must be wagered before any withdrawal request — withdrawing the deposit first will forfeit the extra spins and any associated winnings, and such withdrawals must be arranged through our support team. This welcome offer cannot be combined with any other bonus, promotion, or offer we provide.

We also run the Drops & Wins promotion powered by Pragmatic Play. By opting in on an eligible slot and spinning at £0.50 or more, you become eligible for random cash prizes, free spins, and promotional rewards. Our daily prize pools reach up to £20,000, while weekly leaderboard prizes total £350,000 across three categories: Highest Single Win relative to stake, Total Wagered, and Consecutive Non-Winning Spins. Eligible titles include Big Bass Bonanza, Big Bass Football Bonanza, The Dog House, Heartbreakers, and Gates of Olympus. Remaining prize amounts and time left are always displayed directly on the game screen. Our My Rewards section also features ongoing promotions and loyalty rewards for registered players.

Games We Offer

We provide thousands of slot titles alongside a broad range of table games, including roulette, blackjack, baccarat, and live dealer experiences. Our game library features Megaways, Drops & Wins, Jackpot King, Slingo, instant win games, and arcade titles from leading studios such as Pragmatic Play, Play'n GO, Blueprint Gaming, Games Global, Slingo, and Gaming Corps. Our live casino includes blackjack, roulette, baccarat, game shows, live poker, and sic bo, all streamed in real time for an immersive experience. All games on our platform use independently tested random number generators to guarantee fair outcomes.

Account Security and Verification

We take reasonable steps to protect your account, but you are equally responsible for maintaining the confidentiality of your login details. You must notify us immediately if you suspect unauthorised access to your account. We may suspend or close accounts where we detect suspicious activity, fraud, or breaches of these terms. Our verification procedures may require you to submit proof of identity, address, and payment method ownership before we release withdrawals.

Responsible Gambling

We are committed to promoting responsible gambling among all our players. Our platform includes self-exclusion tools, deposit limits, and links to independent support organisations. If you feel your gambling is becoming a concern, we encourage you to reach out to our support team for guidance and assistance.

Limitation of Liability

We are not liable for any losses arising from your use of our services beyond what is required under applicable UK law. We do not guarantee uninterrupted access to our website or mobile application and are not responsible for technical failures beyond our reasonable control. Our liability, where it exists, is limited to the amount held in your account balance.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect regulatory changes or improvements to our services. We will make reasonable efforts to notify you of significant changes, and your continued use of Mr Luck following such updates confirms your acceptance of the revised terms.

Contact Us

If you have questions about these Terms and Conditions, our support team is available 24/7 via live chat, or you can reach us by email at support@mrluck.com. We aim to respond promptly to all enquiries and are here to help with account, bonus, or withdrawal questions at any time.